Design and governance share many similarities, but the infrastructures behind design have sometimes become invisible. Dietmar Offenhuber talks about this and proposes an accountability-oriented design approach.
In his presentation he gives many examples where design does not show the underlying complex infrastructure. Uber for example has the same interface in every city. However in the background, Uber has to discuss with all these different municipalities different solutions and policies. In another example Dietmar shows a lamp post with surveillance monitoring tools, not visible to the public – the infrastructure behind it is being kept invisible and your data is being collected without consent.
Read the essay by Dietmar Offenhuber: The Transactionalization of Infrastructure as a Case for Accountability-Oriented Design